{"id":12213,"date":"2022-12-06T11:11:13","date_gmt":"2022-12-06T10:11:13","guid":{"rendered":"https:\/\/nboldapp.com\/?page_id=12213"},"modified":"2023-03-20T11:19:27","modified_gmt":"2023-03-20T10:19:27","slug":"succes-client","status":"publish","type":"page","link":"https:\/\/nboldapp.com\/fr\/microsoft-teams-templates\/customer-success\/","title":{"rendered":"Succ\u00e8s des clients"},"content":{"rendered":"
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\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Transfert de client simplifi\u00e9<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tnBold aide les organisations \u00e0 mettre en place un transfert fluide entre les ventes et la r\u00e9ussite client
\n gr\u00e2ce \u00e0 Microsoft Teams et \u00e0 n'importe quel syst\u00e8me CRM.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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\"Microsoft<\/figure>

\u00c9quipes pr\u00e9-d\u00e9finies pour chaque client<\/span><\/h3>

B\u00e9n\u00e9ficiez d'espaces de travail enti\u00e8rement \u00e9quip\u00e9s dans Teams chaque fois qu'une nouvelle transaction est conclue dans votre CRM.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\"Succ\u00e8s<\/figure>

Donn\u00e9es cl\u00e9s et outils en place
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Chaque \u00e9quipe dispose d\u00e9j\u00e0 de tout ce dont elle a besoin pour \u00e9tablir une relation solide avec les clients.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\"Microsoft<\/figure>

Alignement entre les \u00e9quipes<\/span><\/h3>

Connectez les personnes de diff\u00e9rents services qui travaillent \u00e0 l'int\u00e9gration et \u00e0 l'assistance des clients.<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Obtenez un espace de travail collaboratif une fois la transaction conclue.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Une fois la vente conclue, une nouvelle \u00e9quipe sera automatiquement cr\u00e9\u00e9e dans Microsoft Teams \u00e0 partir de votre propre mod\u00e8le de collaboration.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Transformez votre plan d'action en cadres op\u00e9rationnels<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Chaque \u00e9quipe dispose de directives et d'une base de connaissances pour votre \u00e9quipe d'assistance, d'un tableau des t\u00e2ches et d'autres donn\u00e9es n\u00e9cessaires. D\u00e9sormais, tout le monde sait quoi faire lorsqu'une transaction est conclue.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Mettre tout le monde sur la m\u00eame longueur d'onde<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Faites en sorte que vos commerciaux qui ont conclu la vente et votre \u00e9quipe charg\u00e9e de la r\u00e9ussite client qui s'occupe de l'int\u00e9gration et du support collaborent efficacement au m\u00eame endroit.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Automatisez\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Automatisez les t\u00e2ches routini\u00e8res et concentrez-vous sur ce qui compte vraiment : les besoins de vos clients.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Inutile de partager manuellement les mises \u00e0 jour clients depuis votre CRM vers Teams. Recevez des notifications Teams automatiques concernant les mises \u00e0 jour clients et suivez leur progression.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Conservez les informations relatives \u00e0 vos clients en un seul endroit<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Plus besoin de passer d'une plateforme \u00e0 l'autre : stockez les d\u00e9tails des comptes, les activit\u00e9s et les mises \u00e0 jour dans une seule \u00e9quipe, puis archivez-les ou supprimez-les automatiquement plus tard, si n\u00e9cessaire.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Obtenir un espace de travail collaboratif une fois l'opportunit\u00e9 cl\u00f4tur\u00e9e<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Une fois votre opportunit\u00e9 cl\u00f4tur\u00e9e, une nouvelle \u00e9quipe sera cr\u00e9\u00e9e automatiquement dans Microsoft Teams \u00e0 partir de votre propre mod\u00e8le de collaboration.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tPrendre contact<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"CRM\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Transformez votre plan d'action en cadres applicables<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Chaque \u00e9quipe contient des lignes directrices pour votre \u00e9quipe d'assistance, un tableau des t\u00e2ches et d'autres documents, donn\u00e9es et outils n\u00e9cessaires \u00e0 l'\u00e9tablissement de relations avec les clients. Chacun sait ce qu'il doit faire et comment il doit le faire lorsqu'une opportunit\u00e9 est cl\u00f4tur\u00e9e.<\/p>

\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Mettre tout le monde sur la m\u00eame longueur d'onde<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Rassemblez les personnes qui travaillent \u00e0 l'accueil et \u00e0 l'assistance de vos nouveaux clients, m\u00eame si elles ne poss\u00e8dent pas de licence Salesforce.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Automatisez les t\u00e2ches routini\u00e8res et concentrez-vous sur ce qui compte vraiment : les besoins de vos clients.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Plus besoin de partager manuellement les mises \u00e0 jour des clients de Salesforce vers Teams. Recevez des notifications Teams automatiques sur les mises \u00e0 jour des enregistrements d'opportunit\u00e9s et suivez les progr\u00e8s de vos clients.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Conservez les informations relatives \u00e0 vos clients en un seul endroit<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Plus besoin de passer d'une plateforme \u00e0 l'autre : stockez les d\u00e9tails des comptes, les activit\u00e9s et les mises \u00e0 jour dans une seule \u00e9quipe, puis archivez-les ou supprimez-les automatiquement plus tard, si n\u00e9cessaire.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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D\u00e9couvrez les mod\u00e8les de collaboration Cas d'utilisation<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\n\t\t\t\t<\/path><\/path><\/path><\/stop><\/stop><\/lineargradient><\/stop><\/stop><\/lineargradient><\/stop><\/stop><\/lineargradient><\/defs><\/svg>\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tGestion de projet\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h5>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tGestion de crise\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h5>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tGestion des grands comptes\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h5>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tGestion des offres\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h5>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tR\u00e9ponse aux appels d'offres\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h5>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Customer handoff made easy\u200b nBold helps organizations set up seamless sales-to-customer-success handoff with Microsoft Teams and any CRM system Get Started Pre-built teams per each customer Get fully equipped workspaces in Teams whenever a new deal is closed in your CRM Key data and tools in place Each team already contains everything needed to build […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":8361,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","inline_featured_image":false,"footnotes":""},"categories":[],"tags":[],"class_list":["post-12213","page","type-page","status-publish","hentry"],"featured_image_src":null,"yoast_head":"\nCustomer Success - nBold<\/title>\n<meta name=\"description\" content=\"Maximize your customer success efforts with Nbold's Microsoft Teams templates. Our ready-to-use templates help you enhance collaboration, streamline workflows, and deliver exceptional customer experiences.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/nboldapp.com\/fr\/modeles-pour-microsoft-teams\/succes-client\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Success\" \/>\n<meta property=\"og:description\" content=\"Maximize your customer success efforts with Nbold's Microsoft Teams templates. 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