{"id":2527,"date":"2020-09-08T09:35:19","date_gmt":"2020-09-08T08:35:19","guid":{"rendered":"https:\/\/nboldapp.com\/?p=2527"},"modified":"2022-05-17T13:02:35","modified_gmt":"2022-05-17T12:02:35","slug":"determining-microsoft-teams-kpis-analytics-reporting","status":"publish","type":"post","link":"https:\/\/nboldapp.com\/fr\/determining-microsoft-teams-kpis-analytics-reporting\/","title":{"rendered":"D\u00e9terminer les indicateurs cl\u00e9s de performance, les analyses et les rapports de Microsoft Teams"},"content":{"rendered":"

Votre Strat\u00e9gie d'adoption de Microsoft Teams<\/a> will not be complete without having a clear idea of what makes it successful. How do you recognize whether your project is running efficiently or there are still some areas that could be improved? This is what your Microsoft Teams KPIs, or success criteria, are for.<\/p>\n\n\n\n

In the previous articles we discussed in detail the vision et parrainage<\/a>, cas d'utilisation<\/a> and types of gouvernance<\/a> as key elements of Teams Adoption. Today, let\u2019s talk about how to measure your project success, or, in other words, determine your Microsoft Teams Adoption KPIs.<\/p>\n\n\n\n

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Determining Microsoft Teams KPIs<\/h2>\n\n\n\n
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Any project undertaking requires determining success criteria in order to be able to demonstrate Return on Investment (ROI) or Risk on Non-Investment (RONI) to the executive board. This will ensure that your senior leadership are not only onboard with the project but are also interested in its success and are actively involved. As a result, this will help you win over the rest of the staff and successfully implement Teams Adoption.<\/p>\n\n\n\n

In order to determine your Microsoft Teams KPIs you should, first of all, know where you\u2019re going and where you want to go. Evaluate the current situation from your project\u2019s perspective and identify the company\u2019s needs in this regard. The pain point and challenges that the staff is facing will help you determine your objectives for the Teams Adoption.<\/p>\n\n\n\n

For example, it can be reducing the number of internal emails, increasing customer satisfaction, lowering the time on processing customers\u2019 orders<\/em>, etc.<\/p>\n\n\n\n

Make sure to follow the SMART<\/em> rule when identifying your Microsoft Teams KPIs.<\/p>\n\n\n\n

S<\/strong>pecific \u2013 clear and concise, answering the questions \u201cwhat, who, why, and where?\u201d<\/p>\n\n\n\n

M<\/strong>easurable \u2013 easy to track the progress<\/p>\n\n\n\n

A<\/strong>chievable \u2013 feasible to get, not extreme<\/p>\n\n\n\n

R<\/strong>ealistic \u2013 aligned with the company\u2019s goals and stakeholders\u2019 expectation<\/p>\n\n\n\n

T<\/strong>imely \u2013 linked to a specific time frame, answering the question \u201cwhen?\u201d.<\/p>\n\n\n\n

The key to identifying KPIs for Microsoft Teams Adoption is to correlate them with your business scenarios that you will apply in your adoption strategy. Thus you will be able to track their progress after Teams Adoption.<\/p>\n\n\n\n

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Examples\u00a0of Microsoft Teams success criteria, measuring methods and goal setting\u00a0<\/h2>\n\n\n\n
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Here are a few examples of success criteria that you could use for your Microsoft Teams Adoption Strategy. Make sure you regularly measure them using different methods (below you can find some examples) and compare with the initial figures.<\/p>\n\n\n\n

In order to evaluate how efficiently your implementation runs, define the goals that you want to achieve with Teams adoption.<\/p>\n\n\n\n

Crit\u00e8res de r\u00e9ussite<\/strong><\/td>M\u00e9thode<\/strong><\/td>Goal example<\/strong><\/td><\/tr>
Operational costs reduction<\/strong> Lower spending on travel, phone bills and third-party conferencing apps subscription (Skype, Zoom, etc.)<\/td>Quantitative<\/strong> Account reports, travel and phone expense reports<\/td>Reduce phone and travel expenses by 15%<\/td><\/tr>
Better employee engagement<\/strong> Regular and transparent communication between employees, active participation of employees in company\u2019s life<\/td>Quantitative<\/strong> Number of posts, comments and likes on Teams and Yammer, meetings reports<\/td>Employee engagement increased by 20%<\/td><\/tr>
Increased productivity<\/strong>
Shorter meetings preparation time, live-streaming presentation, online brainstorming session, faster follow-up, live collaboration<\/td>		Quantitative<\/strong> Average meeting time
Qualitative<\/strong>
End-user survey, Teams feedback<\/td>		Time to process customer\u2019s order reduced by 10%<\/td><\/tr>
Improved collaboration between departments<\/strong>
Real-life feedback sharing, discussion of product development and collaboration<\/td>		Quantitative<\/strong> Number of posts in Teams\/Yammer Qualitative<\/strong>
End-user survey<\/td>		Increased usage of Teams and Yammer<\/td><\/tr>
Enhanced security<\/strong>
Security and compliance<\/td>		Quantitative<\/strong> Number of requests to the support team Number of virus infections of PCs<\/td>Lower the end-user support workload of the IT team by 10%<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n
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Examples of Microsoft Teams KPIs by scenarios<\/h2>\n\n\n\n
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We have presented you some quick examples of different success criteria. Now let\u2019s apply them to a few business scenarios that you can implement directly in your organization.<\/p>\n\n\n\n

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Gestion de projet<\/h3>\n\n\n\n
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Timeliness KPIs:<\/em><\/h4>\n\n\n\n