- Why do you need Microsoft Teams analytics?<\/a>
- How\u2019s adoption going?<\/a><\/li>
- Was the investment worth it?<\/a><\/li><\/ul><\/li>
- What should be measured and how?<\/a>
- 1. Activity of different departments<\/a><\/li>
- 2. Most engaged teams<\/a><\/li>
- 3. Top Teams users<\/a><\/li>
- 4. Inactive teams<\/a><\/li>
- 5. Email usage versus Teams messaging<\/a><\/li>
- 6. Meeting time<\/a><\/li>
- 7. Teams device usage<\/a><\/li>
- 8. Chatting\/collaborating\/meetings activity<\/a><\/li>
- 9. Working after hours<\/a><\/li>
- 10. Third-party app usage<\/a><\/li><\/ul><\/li><\/ul>\n\t\t\t<\/div>\n\t\t<\/div><\/div>\n\n\n
Why do you need Microsoft Teams analytics?<\/h2>\n\n\n\n
<\/div>\n\n\n\nHow\u2019s adoption going?<\/h3>\n\n\n\n
Analyzing user behavior goes hand in hand with adoption of any tool that changes the way people work in the organization. Developing an Adoption Strategy<\/a> and planning every step of the deployment is extremely important. But things might not go according to the plan: your users might not use Microsoft Teams the way you intended them to, and they may even find a better use for it \u2013 one you haven\u2019t considered.<\/p>\n\n\n\n
This is why you need to understand usage patterns and trends from the very beginning of the roll-out. This way, you can adapt Teams Adaption Strategy to your audience, make changes in the communication<\/a> et training<\/a> plans and reevaluate cas d'utilisation<\/a>.<\/p>\n\n\n\n
<\/div>\n\n\n\nWas the investment worth it?<\/h3>\n\n\n\n
Microsoft Teams analytics can also help you see if the investment in Teams adoption payed off. There are numerous success criteria that you can apply to measure that \u2013 we outline them in detail in cet article<\/a>.<\/strong><\/p>\n\n\n\n
For example, you can analyze internally whether Teams meetings helped reduce phone bills and travel costs. Also, you can analyze how the number of sick leaves changed ever since your organization started operating remotely with Teams. See how the usage of other apps decreased: perhaps your organization can save money on subscriptions.<\/p>\n\n\n\n
Having this data will allow you to understand the value of Teams, and sharing that with the executive board will help get more active support from their side.<\/p>\n\n\n\n
<\/div>\n\n\n\nWhat should be measured and how?<\/h2>\n\n\n\n
Now that we highlighted the main reasons why your organization has to analyze how Teams is used internally, let\u2019s figure out what exactly you want to know and what tools can help you get this information.<\/p>\n\n\n\n
<\/div>\n\n\n\n1. Activity of different departments<\/h3>\n\n\n\n
The first thing you want to know is how actively employees from different departments are using Teams. You can evaluate the total number of active users per department, invited guests, messages and active channels.<\/p>\n\n\n\n
This information will allow you to see if users use teams channels for communication or prefer private chats instead. If the latter, you might want to review your use cases as the main conversations among users go outside of the channels set up for this purpose.<\/p>\n\n\n\n
Also, you can leverage this information to see if people from certain departments require additional training for support to further embrace Teams.<\/p>\n\n\n\n
You can get Teams usage report in Microsoft Teams admin center. To view it, you must be a global admin in Microsoft 365 or Office 365, Teams service admin, or Skype for Business admin.<\/p>\n\n\n\n
![\"Microsoft](\"https:\/\/docs.microsoft.com\/en-us\/microsoftteams\/media\/teams-reports-teams-usage.png\")
<\/figure>\n\n\n\nYou can also find most and least active areas of the organization using Teams with a third-party tool Swoop Analytics<\/a>.<\/p>\n\n\n\n
<\/div>\n\n\n\n2. Most engaged teams<\/h3>\n\n\n\n
Different teams will have different pace of adopting the tool, and you may want to monitor the most engaged ones to understand their success.<\/p>\n\n\n\n
By seeing which teams are more successful in their collaboration through Teams you will know exactly where to get your insights and feedback. Analyze their usage, pick up best practices and spread them around the organization to create a buzz around Teams.<\/p>\n\n\n\n
Power BI Teams insights<\/a> dashboard provide detailed information about the level of activity of different teams and the evolution of user activity over time. <\/p>\n\n\n\n
Power BI dashboard is a part of the Workplace Analytics tool and requires additional license. You can read more about the service ici<\/a>.<\/p>\n\n\n\n
![\"Microsoft](\"https:\/\/nboldapp.com\/wp-content\/uploads\/2021\/02\/adoption-1024x567.png\")
<\/figure>\n\n\n\nYou can also get this report through Tryane<\/a> and Swoop Analytics.<\/p>\n\n\n\n
Users can also view cross-team analytics<\/a> of all the teams they are members or owners of right in Teams app, at the bottom of the teams list. Next to Join or create a team<\/strong>, click Manage teams<\/strong> and then Analyse<\/strong>.<\/p>\n\n\n\n
![\"Screenshot](\"https:\/\/docs.microsoft.com\/en-us\/microsoftteams\/media\/view-analytics-cross-team.png\")
<\/figure>\n\n\n\n<\/div>\n\n\n\n3. Top Teams users<\/h3>\n\n\n\n
Creating a Champions network<\/a> is one of the key steps of the Teams adoption. Champions are the most active Teams users in your organization. You can leverage their knowledge and enthusiasm to encourage peer learning. Champions can help their fellow colleagues better understand Teams and their use cases and thus increase users buy-in.<\/p>\n\n\n\n
Additionally, you can find Community Influencers \u2013 well-connected employees that can lead the change and accelerate adoption.<\/p>\n\n\n\n
You can get this information using Swoop Analytics tool and Power BI Teams dashboard.<\/p>\n\n\n\n
![\"Microsoft](\"https:\/\/nboldapp.com\/wp-content\/uploads\/2021\/02\/influencers-1024x562.png\")
<\/figure>\n\n\n\n<\/div>\n\n\n\n4. Inactive teams<\/h3>\n\n\n\n
After a while some of the teams created by your users become inactive. It might be that projects these team were created for are finished, so the team completed its purpose. Or there\u2019s a high probability that users created multiple test teams that were never used.<\/p>\n\n\n\n
To free up your storage space and improve governance, it\u2019s a good idea to identify and archive inactive teams. You can oversee inactive teams through with Swoop Analytics and Tryane<\/a>.<\/p>\n\n\n\n
![\"Microsoft](\"https:\/\/tryane.com\/wp-content\/uploads\/2019\/10\/guests-1024x580.jpg\")
<\/figure>\n\n\n\n<\/div>\n\n\n\n5. Email usage versus Teams messaging<\/h3>\n\n\n\n
One of the benefits of Teams is the possibility of quickly and efficiently exchange information with people both inside and outside the organization. Ideally, after Teams deployment your users no longer need to resort to email for internal communication. Now everything can be shared via channel posts, group chats or private conversation. Moreover, your users can co-edit documents, eliminating the need to resend an updated file several times via email.<\/p>\n\n\n\n
Decrease in the number of emails will be a sign of successful Teams adoption, which is why it\u2019s important to measure.<\/p>\n\n\n\n
- 2. Most engaged teams<\/a><\/li>
- Was the investment worth it?<\/a><\/li><\/ul><\/li>
- How\u2019s adoption going?<\/a><\/li>
![\"Microsoft](\"https:\/\/lecko.fr\/wp-content\/uploads\/sites\/17\/2020\/08\/graphique_lecko_analytics_accompagnement.png\")
<\/figure>\n\n\n\n![\"\"\/](\"https:\/\/lecko.fr\/wp-content\/uploads\/sites\/17\/2020\/08\/graphique_lecko_analytics_efficacite.png\")
<\/figure>\n\n\n\n![\"\"](\"https:\/\/nboldapp.com\/wp-content\/uploads\/2021\/02\/Picture1.png\")
<\/figure>\n\n\n\n![\"\"\/](\"https:\/\/tryane.com\/wp-content\/uploads\/2019\/10\/picture1-1024x583.jpg\")
<\/figure>\n\n\n\n![\"\"](\"https:\/\/nboldapp.com\/wp-content\/uploads\/2021\/02\/activity-1024x546.png\")
<\/figure>\n\n\n\n![\"\"\/](\"https:\/\/tryane.com\/wp-content\/uploads\/2019\/10\/apps-1-1024x577.jpg\")
<\/figure>\n\n\n\n