{"id":6833,"date":"2021-03-29T12:34:14","date_gmt":"2021-03-29T11:34:14","guid":{"rendered":"https:\/\/nboldapp.com\/?p=6833"},"modified":"2021-06-10T01:00:31","modified_gmt":"2021-06-10T00:00:31","slug":"microsoft-teams-for-retail","status":"publish","type":"post","link":"https:\/\/nboldapp.com\/fr\/microsoft-teams-for-retail\/","title":{"rendered":"Microsoft Teams pour le commerce de d\u00e9tail : Transformer l'exp\u00e9rience des employ\u00e9s"},"content":{"rendered":"

The last couple of years have transformed the retail industry. Technological innovation, rise of sustainability concerns, increased customer power and Covid-19 pandemic have forced retailers across the world to adopt new policies and tools to stay on the market. <\/p>\n\n\n\n

See how Microsoft Teams can empower your retail workers, reshape the way they work and help your organization achieve more.<\/p>\n\n\n\n

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Collaboration challenges in the retail industry<\/h2>\n\n\n\n
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Having information and conversations in different places<\/h3>\n\n\n\n

One of the key challenges in retail is using multiple channels of communication for internal conversations. That also includes the use of shadow IT with all the security risks that it implies. Additionally, many retail workers still manually fill out forms and hand them to managers. Having information and conversations in separate places slows down the collaboration process and affects productivity of the entire staff.<\/p>\n\n\n\n

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Getting feedback and adapting<\/h3>\n\n\n\n

Customer experience has become a top business priority across all the industries, and retail is no exception. Recent studies<\/a> show that when it comes to making a purchase, 64% of people find customer experience more important than price. Therefore, getting customer feedback and implementing the necessary changes are key to retaining customers.<\/p>\n\n\n\n

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Agility<\/h3>\n\n\n\n

The retail industry has experienced massive transformation recently, with innovation, technology, and sustainability dictating the rules of the market. In order to stay afloat, retailers require agility in the way they respond to these changes. They need to find a way to respond faster to new realities and better interact with consumers for an enhanced customer experience.<\/p>\n\n\n\n

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Operating retail activities across all the shops<\/h3>\n\n\n\n

Coordinating operations across all the shops can be quite a challenge for multi-chain stores. Doing so efficiently requires a platform that would unify all the branches under one roof. At the same time, it should provide all the tools to manage each store\u2019s activities both independently and in agreement with the core office.<\/p>\n\n\n\n

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Microsoft Teams solutions for retail<\/h2>\n\n\n\n
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Fast and easy communication<\/h3>\n\n\n\n

Microsoft Teams provides companies across all the industries with the necessary tools and expertise to do their job better. Your employees can use their personal smartphones to communicate with their entire shift, managers, or colleagues from different geographical locations. They can send instant messages and receive notifications, reply to conversations in channel, share feedback, have video r\u00e9unions<\/a>, as well as fill out documents \u2013 all in one spot. <\/p>\n\n\n\n

With Microsoft Teams your workers no longer need to juggle between different communication channels and resort to shadow IT<\/a> to do their job. It increases their engagement and decentralizes the organizational structure.<\/p>\n\n\n\n

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Shift management<\/h3>\n\n\n\n

You can reduce the amount of paperwork for reporting and improve employee experience by using Shifts in Microsoft Teams. This employee management app gives your workers more control over their shifts. They can manage their schedules, swap requests, time off and open shift requests and more.<\/p>\n\n\n\n

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Microsoft 365<\/a><\/figcaption><\/figure>\n\n\n\n
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Agility with Planner<\/h3>\n\n\n\n

Microsoft Teams empowers retailers with the tools required for more organized and agile work, faster response and getting the job done in a more efficient way.<\/p>\n\n\n\n

Planner with Microsoft Teams<\/a> allows your workers to set and coordinate tasks both at scale and in one location. Planner gives you all the necessary tools to reduce the time it takes to implement, track, and supervise tasks.<\/p>\n\n\n\n

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Microsoft 365<\/a><\/figcaption><\/figure>\n\n\n\n

Set up your team targeting hierarchy<\/a> to allow your organization to publish content to a large set of teams. Here’s an example of how hierarchy is represented in Planner. After creating tasks, members of the publishing team can select the recipient team to send the task list to. This way, you can coordinate activities of different stores in your chain.<\/p>\n\n\n\n

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Push-to-talk experience<\/h3>\n\n\n\n

You can turn your employees\u2019 personal and company-owned devices into a walkie-talkie with Microsoft Teams feature for first line workers. Walkie-Talkie in Teams enables instant voice communication over the cloud. It can also be used across geographic location since it works on Wi-Fi and cellular data. No longer do your first-line workers need to carry additional devices for internal communication, reducing the costs on IT.<\/p>\n\n\n\n

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Microsoft 365<\/a><\/figcaption><\/figure><\/div>\n\n\n\n
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Knowledge retention with Stream<\/h3>\n\n\n\n

By integrating Microsoft Stream in Teams, you can increase your employee engagement and knowledge retention and education. Your workers can also upload, manage, and share videos across the entire organization. <\/p>\n\n\n\n

Moreover, users can interact with content shared in Stream. For example, you can transcribe the speech from the recording and then it can be searched for reference from keywords.<\/p>\n\n\n\n

You can also use Stream to add and organize recordings of your video meetings and conferences.<\/p>\n\n\n\n

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Microsoft Stream<\/a><\/figcaption><\/figure>\n\n\n\n
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Communaut\u00e9s<\/h3>\n\n\n\n

Communication at the corporate level is as important as communication within a team. It is key to creating a sense of community, increasing engagement, adding transparency, and building employee advocacy.<\/p>\n\n\n\n

Many organizations are looking for effective ways to create a dialogue and share important news and announcements at the company-wide level.<\/p>\n\n\n\n

Avec Yammer Communities in Teams<\/a> you can share updates, give, and receive feedback and create social and emotional connection with your entire staff.<\/p>\n\n\n\n

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Microsoft Support<\/a><\/figcaption><\/figure>\n\n\n\n
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Int\u00e9grations<\/h3>\n\n\n\n

With Microsoft Teams you can personalize your collaboration workspace by adding various integration. If your retail company is using leading third-party workforce managing systems \u2013 such as Kronos and JDA \u2013 for scheduling time and attendance, you can integrate them directly with Shifts via Shifts Graph APIs and SDK<\/a>.<\/p>\n\n\n\n

Similarly, you can integrate your own line-of-business application or other third-party apps into your Teams environment.<\/p>\n\n\n\n

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Microsoft Cloud for Retail<\/h3>\n\n\n\n

Microsoft has introduced Microsoft Cloud for retail<\/a>, bringing together different data sources and delivering more relevant personalized experiences to consumers. Its new capabilities allow you to:<\/p>\n\n\n\n